Reports of Intermittent 500 Errors

Incident Report for Interact

Resolved

Data processing services have been restarted, all backlog queues have been processed.

Posted Sep 07, 2018 - 12:25 UTC

Monitoring

We believe we have corrected the issue and error messages have returned within normal limits. Data processing services to resumed momentarily.

Posted Sep 07, 2018 - 12:21 UTC

Identified

A connectivity issue affecting the data retrieval for some individual web requests has resulted in a number of users receiving 500 error pages. We have paused some data processing services (e.g. email sending and notifications).

Posted Sep 07, 2018 - 12:20 UTC

Investigating

We are receiving verified reports of intermittent 500 errors from some users. We are currently investigating. Updates to follow shortly.

Posted Sep 07, 2018 - 12:07 UTC

This incident affected: EMEA Public Cloud.