Connectivity Failure Reports

Incident Report for Interact

Resolved

We suspect a hardware issue caused some web instances to perform below acceptable thresholds, causing connection failures between the user browser and web instances.

As a precautionary measure, we have rotated our infrastructure and routed all traffic to verified healthy instances.

While we weren't aware of any customer reports of impact, our monitoring indicated that this issue could have potentially affected any of your users.

Posted Jun 16, 2017 - 21:03 UTC

Monitoring

Service running normally, continuing to monitor.

Posted Jun 16, 2017 - 20:47 UTC

Investigating

We are currently investigating reports of connection failures in the US. Updates to follow

Posted Jun 16, 2017 - 20:42 UTC