EU Cloud: Login errors

Incident Report for Interact

Resolved

Posted Apr 03, 2017 - 11:07 UTC

Monitoring

Engineers are monitoring the hotfix to address an issue affecting some customers using SAML login. Issues should now be dissipating and any affected users should now be able to log in as normal.

Posted Apr 03, 2017 - 10:44 UTC

Identified

Engineers have identified an issue affecting some customers using SAML login. We're currently deploying a hotfix to address this issue; update to follow.

Posted Apr 03, 2017 - 10:33 UTC

Investigating

Engineers currently investigating increase error rates effecting customers using SAML login. Updates to follow.

Posted Apr 03, 2017 - 10:10 UTC