tag:status.interactgo.com,2005:/historyInteract Status - Incident History2024-03-28T15:47:26ZInteracttag:status.interactgo.com,2005:Incident/177111042023-06-28T18:24:40Z2023-06-28T18:24:42ZUS 500 Errors<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>17:54</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>17:24</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the US of higher than normal latency causing 500 errors which is causing slowness and service disruption across a subset of US customers. <br /><br />Engineers are working on a resolution at highest priority and will continue to update this page with updates.<br /><br />We apologize for the inconvenience.</p>tag:status.interactgo.com,2005:Incident/152520532022-12-15T16:10:57Z2022-12-15T16:10:58ZService Disruption impacting our US customers<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the US of higher than normal latency which is causing slowness and service disruption across a subset of US customers. <br /><br />Engineers are working on a resolution at highest priority and will continue to update this page with updates.<br /><br />We apologize for the inconvenience.</p>tag:status.interactgo.com,2005:Incident/150263572022-12-12T22:58:10Z2022-12-12T22:58:11ZUS Latency 12/12/22<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>22:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>22:28</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>20:56</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the US of higher than normal latency which is causing slowness and intermittent service disruption across a subset of US customers.</p>tag:status.interactgo.com,2005:Incident/149950582022-12-12T15:00:44Z2022-12-12T15:00:44ZLatency issues impacting a subset of EU Customers<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:14</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across a subset of EU Customers</p>tag:status.interactgo.com,2005:Incident/127410402022-11-07T10:39:19Z2022-11-07T10:39:19ZLatency issues impacting a subset of EU Customers<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>09:35</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption to a subset of EU customers</p>tag:status.interactgo.com,2005:Incident/126931472022-11-02T12:05:36Z2022-11-02T12:05:36ZLatency issues impacting a subset of EU Customers<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:17</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across all a subset of EU customers.</p>tag:status.interactgo.com,2005:Incident/126212922022-10-26T09:59:04Z2022-10-26T09:59:04ZLatency issues impacting a subset of EU Customers<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>08:51</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>08:47</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>08:42</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across all EU customers.</p>tag:status.interactgo.com,2005:Incident/112861662022-09-27T14:33:07Z2022-09-27T14:33:08ZService Disruption impacting our US customers<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:33</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the US of higher than normal latency which is causing slowness and service disruption across all US customers.
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<br />Engineers are working on a resolution at highest priority and will continue to update this page with updates.
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<br />We apologise for the inconvenience.
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<br />Interact Support
<br />Tel: 0161 9273223</p>tag:status.interactgo.com,2005:Incident/112178522022-09-22T11:54:45Z2022-09-22T11:54:45ZLatency issues impacting a subset of EU Customers<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>11:54</var> UTC</small><br><strong>Resolved</strong> - Issue fully resolved</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>08:42</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across all EU customers.</p>tag:status.interactgo.com,2005:Incident/100808142022-05-26T15:48:09Z2022-05-26T15:48:09ZService disruption affecting a subset of EU customers<p><small>May <var data-var='date'>26</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Resolved</strong> - Issue resolved at 15:23 UTC</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Monitoring</strong> - Error rates are reducing with page publication capabilities returning to normal. continuing to monitor.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Identified</strong> - We have observed an increase in error rates for page creation and editing related to both HTML Upload page types, affecting some users in this region. We are currently making a configuration change to resolve the issue which we expect to propagate though the estate within the next 20 mins</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Investigating</strong> - We are receiving reports of issues when publishing pages, we are currently investigating.</p>tag:status.interactgo.com,2005:Incident/98098702022-04-19T12:19:51Z2022-04-19T12:19:52ZService disruption affecting a subset of EU customers<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>Update</strong> - Monitoring completed with no repeat instances - We will now resolve the incident</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>09:51</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented & we are monitorning it.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Update</strong> - Our engineers continue to work on implementing a fix for this issue.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>08:33</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>08:26</var> UTC</small><br><strong>Identified</strong> - The issue has been identifed and engineers are working to resolve the issue.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>08:12</var> UTC</small><br><strong>Investigating</strong> - We are aware of issues affecting some customers in our EU pod. Engineers are currently investigating</p>tag:status.interactgo.com,2005:Incident/97713232022-04-12T22:25:37Z2022-04-12T22:25:38ZService Disruption impacting our US customers<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>22:25</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved and normal service for affected customers has resumed</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Monitoring</strong> - The issue has been identified and resolved. Engineers will continue to monitor</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>21:56</var> UTC</small><br><strong>Investigating</strong> - We are aware of issues affecting some customers in our US pod. Engineers are currently investigating</p>tag:status.interactgo.com,2005:Incident/89124342021-12-22T18:45:35Z2021-12-22T18:45:35ZService Disruption impacting our US customers<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Identified</strong> - Amazon have restored power to their Northern Virginia facility and service is returning to normal. We have been advised that intermittent errors may be observed on some services for the next several hours but these should be isolated in impact. We will advise when fully resolved</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Update</strong> - Our team is continuing to work with our Amazon Web Services partners to fully restore service. We will continue to update this page as more information becomes available</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Investigating</strong> - Due to a power outage at the Amazon Web Services facility in Northern Virginia some customers may experience temporary unavailability. Our Cloud Team is working with our AWS partners to divert traffic away from this region temporarily<br /><br />We apologise for the inconvenience.</p>tag:status.interactgo.com,2005:Incident/81750802021-10-07T15:52:45Z2021-10-07T15:52:45ZUS Technical Support Phone Number is down<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Resolved</strong> - The US Technical Support phone line has been restored.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Identified</strong> - The issue with our North American Technical Support phone number has been identified; however, the fix to the issue may take a while to resolve. Please continue to use this number: 646-969-3388.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>11:59</var> UTC</small><br><strong>Investigating</strong> - Our primary published phone number for US Technical Support is currently down. You can call us at this number: 646-969-3388. We expect to restore the existing phone number, but you can use this number now and in the future as both numbers are able to reach the same destination.</p>tag:status.interactgo.com,2005:Incident/78838052021-08-31T19:54:28Z2021-08-31T19:54:28ZSite will not load properly errors<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>19:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. We will provide a RCA soon.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Monitoring</strong> - The issue has been fixed and we are monitoring the health of our North American Cloud.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are working on the solution.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where sites are not loading properly. As we have more information on this issue, we will provide it.</p>tag:status.interactgo.com,2005:Incident/74423262021-07-14T19:22:46Z2021-07-14T19:22:46ZSome content not viewable/downloadable<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>19:22</var> UTC</small><br><strong>Resolved</strong> - Sorry for the delayed notification. Service was restored on July 8, 2021. Affected customers have been contacted directly.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>12:14</var> UTC</small><br><strong>Update</strong> - We are actively working on this issue. We will have an update by 2pm BST.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we will provide a further update shortly.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>14:28</var> UTC</small><br><strong>Update</strong> - Our Engineers are continuing to investigate this issue as of 15:28 BST.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with certain content not viewable/downloadable. It appears to be mostly related to PDFs and some CSS. We are actively investigating this issue and will provide more information as soon as we have an update.</p>tag:status.interactgo.com,2005:Incident/73743082021-06-29T18:00:00Z2021-07-01T07:17:02ZFile Handling Service - 29 June 2021<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.interactgo.com,2005:Incident/72451222021-06-14T16:29:09Z2021-06-21T16:26:11ZService Disruption impacting our US customers<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the US of higher than normal latency which is causing slowness and service disruption across some of our US customers. <br /><br />Engineers are working on a resolution at highest priority and will continue to update this page with updates.<br /><br />We apologise for the inconvenience.</p>tag:status.interactgo.com,2005:Incident/69718502021-05-11T10:21:15Z2021-05-11T10:21:16ZA subset of EU customers experiencing Latency/Errors<p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Resolved</strong> - We sincerely apologise for the recent disruption to your Interact site. Our Infrastructure team have now fully resolved this issue and a full post mortem will be published to our status page as soon as our investigations are complete.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>09:05</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:56</var> UTC</small><br><strong>Update</strong> - We sincerely apologise for this disruption to you and your users. Our team are still actively working on this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:25</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across a subset of EU customers.</p>tag:status.interactgo.com,2005:Incident/69626292021-05-10T10:59:32Z2021-05-11T11:35:23ZLatency issues impacting a subset of EU Customers<p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:59</var> UTC</small><br><strong>Resolved</strong> - We sincerely apologise for the recent disruption to your Interact site. Our engineers have now fully resolved this issue and a full post mortem will be published to our status page as soon as our investigations are complete.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Update</strong> - We apologise for the disruption this is causing to you and your users. We are actively working on this issue and aim to get this resolved as soon as possible.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>08:49</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and our team are working on implementing a fix as soon as possible.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>08:23</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across all EU customers.</p>tag:status.interactgo.com,2005:Incident/69262742021-05-05T13:06:33Z2021-05-06T07:44:17ZTop menu missing for a subset of US customers<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Resolved</strong> - We sincerely apologise for the recent disruption to your Interact site. Our Infrastructure team have now fully resolved this issue and a full post mortem will be published as soon as our investigations are complete.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>12:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>12:32</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the US where the top menu is not appearing.<br /><br />Engineers are working on a resolution at highest priority and will continue to update this page with updates.<br /><br />We apologise for the inconvenience.</p>tag:status.interactgo.com,2005:Incident/69130202021-05-04T10:10:39Z2021-05-06T07:46:17ZLatency issues impacting a subset of EU Customers<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Resolved</strong> - Our team have now resolved this incident and a full post mortem will be published as soon as our investigations are complete.<br /><br />We sincerely apologise for any disruption this has caused to you and your intranet users.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:11</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:37</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across all EU customers.</p>tag:status.interactgo.com,2005:Incident/69040022021-05-03T15:20:59Z2021-05-06T07:51:46ZUS Errors on Image loads<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>15:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact us if you have any further issues.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is in progress.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Investigating</strong> - Our team is receiving reports of Error 502s, 503s and broken images. Our engineers are currently investigating this issue.</p>tag:status.interactgo.com,2005:Incident/68220962021-04-23T12:32:52Z2021-04-27T11:14:30ZHigh Error rates impacting a subset of EU Customers<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>12:32</var> UTC</small><br><strong>Resolved</strong> - We sincerely apologise for the recent disruption to your Interact site. Our Infrastructure team have now fully resolved this issue and a full post mortem will be published on here as soon as our investigations have been completed.<br /><br />Again, we sincerely apologise for the disruption this may have caused you and your intranet users.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>10:34</var> UTC</small><br><strong>Monitoring</strong> - We have identified and implemented a fix. We will continue to monitor the error rates before confirming the issue as being resolved.<br /><br />We thank you for your patience.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>10:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the situation.<br /><br />We sincerely apologise for the disruption this is causing you and your intranet users.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>09:56</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal error rates and intermittent service disruption across all EU customers.</p>tag:status.interactgo.com,2005:Incident/67490622021-04-14T13:22:51Z2021-04-27T11:20:47ZLatency and high error rates impacting a subset of EU Customers<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>13:22</var> UTC</small><br><strong>Resolved</strong> - This issue has now been resolved. A Post Mortem will be published as soon as our investigations are complete.<br />We apologise for any inconvenience this has caused you and your users.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>12:07</var> UTC</small><br><strong>Investigating</strong> - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across all EU customers. Some customers may also experience high error rates.</p>