All Systems Operational
Europe Public Cloud 1 Operational
Europe Public Cloud 2 ? Operational
United States Public Cloud Operational
HIPAA Cloud Operational
Australia Cloud Operational
Europe Public Cloud 1 - Mobile app and API Operational
Europe Public Cloud 2 - Mobile app and API Operational
United States Public Cloud - Mobile app and API Operational
HIPAA Cloud - Mobile app and API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019
Resolved - US sites are now fully operational. We apologise for the inconvenience and will update with a post mortem ASAP.
Aug 23, 15:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 23, 15:35 UTC
Identified - Engineers are investigating slow performance for a subset of US Customers.
Aug 23, 15:30 UTC
Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Resolved - This incident has now been resolved and the service has been fully restored.

This was caused by one of the shared file stores failing. Alarms were triggered and engineers were able to stop and start the affected store, restoring the service.
Aug 16, 14:24 UTC
Monitoring - Engineers have identified and resolved the issue and are currently monitoring to ensure the service is fully restored
Aug 16, 13:53 UTC
Investigating - Investigating - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and service disruption across all EU customers.

Engineers are working on a resolution at highest priority and will continue to update this page with updates.

We apologise for the inconvenience.

Interact Support
Tel: 0161 9273223
Aug 16, 13:51 UTC
Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.