All Systems Operational
Europe Public Cloud 1 Operational
Europe Public Cloud 2 ? Operational
United States Public Cloud Operational
HIPAA Cloud Operational
Australia Cloud Operational
Europe Public Cloud 1 - Mobile app and API Operational
Europe Public Cloud 2 - Mobile app and API Operational
United States Public Cloud - Mobile app and API Operational
HIPAA Cloud - Mobile app and API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 17, 2019
Resolved - The incident has been resolved and engineers will provide a full Root Cause Analysis shortly.
Oct 17, 10:48 UTC
Update - We are continuing to monitor for any further issues.
Oct 17, 10:47 UTC
Monitoring - Engineers have implemented a fix and are monitoring the results.
Oct 17, 10:09 UTC
Update - The issue has been identified and engineers are implementing a fix.
Oct 17, 09:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 09:39 UTC
Investigating - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across all EU customers.
Oct 17, 09:28 UTC
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Resolved - This issue is now resolved and the service is operating at normal levels
Oct 4, 14:04 UTC
Monitoring - A resolution has been applied and engineers are monitoring latency and error rates
Oct 4, 13:47 UTC
Identified - Engineers have identified the issue and are working on a resolution
Oct 4, 13:41 UTC
Investigating - We are aware of increased error rates and latency in the US pod. Engineers are investigating
Oct 4, 13:33 UTC