Update - Engineers identified the root cause of the issue yesterday and a fix was implemented over night. We are monitoring the results closely and once the fix has been confirmed a full post mortem will be issued.

Once again we would like to thank you very much for your continued patience during this frustrating period.
Dec 13, 09:25 UTC
Update - Interact engineers have now identified root cause and implemented a workaround with the full permanent fix being implemented overnight. As soon as this is in place a full post mortem will be issued.
Once again thank you very much for your patience during this period and many apologies for the disruption this has caused.

Kind Regards

Victoria Hamblin
Head of Technical Support
Dec 12, 17:03 UTC
Update - We are continuing to monitor for any further issues.
Dec 12, 08:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 15:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 11, 15:30 UTC
Update - We are continuing to investigate this issue.
Dec 11, 15:25 UTC
Investigating - Investigating - Interact Engineers are currently investigating on-going issues within the EU which is causing intermittent episodes of service disruption across a subset of EU customers. Errors which users may experience are 'service unavailable' and '500 errors''

Engineers are working relentlessly on a resolution as highest priority and will continue to update this page with updates. As soon as engineers have identified a permanent solution we will issue a full post mortem.

We apologise for the inconvenience and if you would like to discuss this in more detail with an Interact engineer please do not hesitate to contact us.

Once again we thank you for your continued patience while engineers work on a full resolution.

Interact Support
Tel: 0161 9273223
Dec 11, 15:25 UTC
Europe Public Cloud 1   Operational
Europe Public Cloud 2   ? Operational
United States Public Cloud   Operational
HIPAA Cloud   Operational
Australia Cloud   Operational
Europe Public Cloud 1 - Mobile app and API   Operational
Europe Public Cloud 2 - Mobile app and API   Operational
United States Public Cloud - Mobile app and API   Operational
HIPAA Cloud - Mobile app and API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 11, 2018
Resolved - This incident has been resolved.
Dec 11, 11:14 UTC
Investigating - Investigating - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and service disruption across all EU customers.

Engineers are working on a resolution at highest priority and will continue to update this page with updates.

We apologise for the inconvenience.

Interact Support
Tel: 0161 9273223
Dec 11, 11:09 UTC
Dec 10, 2018
Resolved - This incident has been resolved.
Dec 10, 17:48 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 10, 11:48 UTC
Update - We are continuing to monitor for any further issues.
Dec 10, 11:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 11:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 10, 10:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 10:50 UTC
Investigating - Investigating - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and service disruption across all EU customers.

Engineers are working on a resolution at highest priority and will continue to update this page with updates.

We apologise for the inconvenience.

Interact Support
Tel: 0161 9273223
Dec 10, 10:39 UTC
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - This incident has been resolved.
Dec 7, 11:57 UTC
Update - We are continuing to monitor for any further issues.
Dec 7, 11:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 11:27 UTC
Investigating - Investigating - Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and service disruption across all EU customers.

Engineers are working on a resolution at highest priority and will continue to update this page with updates.

We apologise for the inconvenience.

Interact Support
Tel: 0161 9273223
Dec 7, 10:53 UTC
Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.