Issue with latency in EU public cloud

Incident Report for Interact

Resolved

The issues around latency are now resolved.

Posted Sep 17, 2018 - 11:05 UTC

Monitoring

Latency has dropped to normal levels. We are continuing to monitor the situation.

Posted Sep 17, 2018 - 10:49 UTC

Identified

We have identified the issue as an instance type problem with a new AWS instance type. We are currently rotating in new boxes to counter this issue.

Posted Sep 17, 2018 - 10:41 UTC

Investigating

We are currrently experiencing latency issues within EU Pod 1. We are currently investigating the issue and will update when we know more.

Posted Sep 17, 2018 - 10:20 UTC

This incident affected: EMEA Public Cloud.