Interact Status

All Systems Operational

Europe Public Cloud 1 Operational

Europe Public Cloud 2 Operational

United States Public Cloud Operational

HIPAA Cloud Operational

Australia Cloud Operational

Europe Public Cloud 1 - Mobile app and API Operational

Europe Public Cloud 2 - Mobile app and API Operational

United States Public Cloud - Mobile app and API Operational

HIPAA Cloud - Mobile app and API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 27, 2020

Service Disruption - EU

Resolved - This incident has been resolved.
Oct 27, 17:10 UTC

Monitoring - Service is 100% restored. All services operating normally. We will continue monitoring the affected services.
Oct 27, 16:22 UTC

Update - We have switched over to new hardware (REDIS). Services recovering. Please await next update.
Oct 27, 16:17 UTC

Identified - We have identified the issue as being related to failed hardware (REDIS). Receiving reports of unable to login and disrupted page views. Currently working on a fix.
Oct 27, 16:16 UTC

Update - We are continuing to investigate this issue.
Oct 27, 15:59 UTC

Investigating - We are currently investigating a service disruption in the EU Cloud. Customers are having difficulty logging into their Intranets.
Oct 27, 15:58 UTC

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Content not being updated

Postmortem - Read details
Oct 20, 13:51 UTC

Resolved - This incident has been resolved. We will provide a RCA tomorrow that can be found in the postmortem section once added.
Oct 14, 00:49 UTC

Monitoring - A fix has been implemented and we are currently monitoring.
Oct 13, 23:41 UTC

Identified - The issue has been identified and we are working on a resolution.
Oct 13, 22:54 UTC

Investigating - We are currently investigating an issue with content not being updated. This is happening with new or updated content.
Oct 13, 22:10 UTC

Oct 13, 2020