Increased CPU usage on the NFS server due to increased process activity resulted in slowness for a subset of EU customers when loading static files, assets and uploaded documents. This was flagged to Interact Engineers via automated alerting rules and non-critical processes were immediately killed which helped alleviate the symptoms but not fully resolve the issue. As per the standard operating procedures, Interact Engineers have rebooted the NFS server, reset the connectivity and this led to prompt resolution of the service performance and latency was returned to normal. This was followed by a full sweep of the infrastructure to check the health of all instances and services. The service has been fully restored to its healthy performance levels.