Interact’s Engineers were alerted to increased latency affecting the EU customers. Interact’s Engineers followed the standard operating procedures to troubleshoot and restore the service.

Given the failing calls and errors surrounded the data store, efforts were focused on NFS, which reported abnormal metrics. Interact’s Engineers proceeded with a restart of the Server by Stopping the instance and Starting it back up. The instance stopped successfully and as it was immediately started back up, web server latency was reduced and services started working again.