On the morning of May 5th, 2021, part of Interact's infrastructure responsible for serving customized text across the platform was being adjusted to improve future performance. During this short window, requests made to this particular area may have briefly failed to resolve as the routing adjustments were being finalized.
Resolution
This issue was resolved when the rerouting was complete.
Remediation
Development is underway on a project to harden the platform's handling of system text to ensure similar situations don't occur in the future.