The incident is now fully resolved. The team is looking into confirming the root cause and will issue an RCA via our support teams.
We apologise for any inconvenience caused
Posted Oct 23, 2026 - 15:18 UTC
Monitoring
Sites look to be returning to normal levels, login issues are resolved and latency has reduced back to normal ranges.
We are monitoring the situation and will provide an update in the next 30 minutes
Posted Oct 23, 2026 - 14:51 UTC
Investigating
We are aware that a subset of customer sites are currently experiencing issues logging in and higher than normal response times. Users may see login attempts fail or time out, and pages may load slowly once signed in.
Our engineering teams have been engaged and are actively investigating the cause. We will post a further update within 30 minutes, or sooner if we have more information.
We apologise for the disruption and appreciate your patience.
Posted Oct 23, 2026 - 14:32 UTC
This incident affected: North America / HIPAA Public Cloud.
