This incident has now been resolved, and service has returned to normal.
Posted Jan 20, 2020 - 13:06 UTC
Monitoring
Engineers have identified and resolved the issue, and will continue to monitor
Posted Jan 20, 2020 - 12:17 UTC
Investigating
Interact Engineers are currently investigating issues within the EU of higher than normal latency which is causing slowness and intermittent service disruption across all EU customers.