Interact

US Services - Latency and 5xx

Incident Report for Interact

Resolved

This incident has been resolved.
Posted Aug 11, 2026 - 14:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 11, 2026 - 14:25 UTC

Identified

We have identified the issue to be related to a single SQL server within our estate and are working to resolve the behavior.
Posted Aug 11, 2026 - 14:06 UTC

Investigating

We are currently investigating early warning signs of increased latency and 5xx errors across various features.
Posted Aug 11, 2026 - 13:59 UTC
This incident affected: North America / HIPAA Public Cloud.