Increased error rates impacting a subset of EU Customers

Incident Report for Interact

Resolved

Performance and error levels are back to normal and stable. Interact engineers will continue to monitor throughout the day.

Posted Mar 04, 2020 - 10:11 UTC

Monitoring

We have implemented the failover, error rates are reducing to normal levels. We are currently monitoring the performance and error rates.

Posted Mar 04, 2020 - 09:29 UTC

Identified

We have identified the issue relating to infrastructure connectivity within our data centers. Currently initiating failover to new infrastructure.

Posted Mar 04, 2020 - 09:20 UTC

Investigating

We are currently observing increased error rates across some of our customers. Currently investigating. Will update shortly.

Posted Mar 04, 2020 - 09:19 UTC

This incident affected: Europe Public Cloud 1 and Europe Public Cloud 2.